Focussed strategy in a changing marketplace
The speed of change in payments is phenomenal and it only looks like it will continue to grow. This change is driven by customer demand, by technology and by regulation which sometimes itself causes opposing forces.
PCL’s Strategy & Insight team utilises benchmarking and industry best practice together with market intelligence and insight to provide a commercially focussed, payment strategy meeting our clients objectives.
PCL help clients with common questions
How do I continue to acquire new customers?
How do I service, reward and excite existing customers?
How do I navigate the choice of technology on offer?
How do I keep up to date in the fast moving and complex industry?
What services and products are my competitors offering?
How do I take my business stakeholders with me?
Benchmarking
Successful executives need to look outside their own organisations to provide market context for decision-making. But where does context come from? Traditionally it might be an industry association, a payment network or an accountancy firm. However these sources often have two flaws. Firstly, they are rarely impartial, and secondly, often lack a wider market perspective.
We also offer one-off proprietary benchmarks, both qualitative and quantitative, to identify not only best practice but also the analysis to identify the right practice for your organisation. The value proposition for our benchmarking is simple. PCL will ensure you access the best information and market context for decision-making. Peer group data will be a key driver, will be fresher, more customised, and have more relevance to decision making than any other source.
